- Urgent Care Questions-

Do I need an appointment?

 No, you do not need an appointment. We understand that, often times, you are unable to secure an appointment with your personal or family physician when an injury or illness suddenly strikes, and using a MEDGroup center is a practical alternative in such situations.

What are the advantages of using MEDGroup versus a hospital emergency room?

 MEDGroup is a perfect alternative to an emergency room for medical problems that are not life threatening but need immediate attention. Unlike most emergency room visits, an urgent care center insures professional and personal care can be administered quickly, even without an appointment.

 Do I need a referral to see a MEDGroup physician?

 In most instances, you will not need a referral to see a MEDGroup physician. Depending on your health insurance coverage, you may need a referral from your Primary Care Physician (PCP) prior to being seen by a MEDGroup physician. It is important that, if a referral is required, you obtain it from your PCP prior to receiving treatment at MEDGroup.

Please contact your insurance company to find out if you need a referral. If a referral is required, your PCP will then need to be notified so they can provide the appropriate paperwork to your insurance company.

What if MEDGroup does not participate with my health insurance provider?

 Your health insurance provider likely offers out-of-network benefits, which may be comparable to your network benefits. If MEDGroup does not participate with your health insurance provider, payment is required at time of service. We accept VISA, MasterCard, Discover, American Express, cash or personal check. We will provide you with an itemized statement, upon request, that you may use to file a claim with your insurance provider. You will receive notification from your health insurance provider advising you of how they processed your claim.

What if I do not have health care coverage?

 Payment is required at time of service. MEDGroup accepts VISA, MasterCard, Discover, American Express, cash or personal check.

Who do I contact with billing questions?

 MEDGroup Urgent Care and Occupational Health Clinic

13916 Cedar Rd.

University Heights, OH 44118

Phone: (216) 397-9000

Fax: (216) 397-9005

Open evenings and weekends.

Monday – Friday: 8 a.m. to 9 p.m.

Saturday Only: 9 a.m. to 4 p.m.

Closed major holidays.

- Corporate Health Questions -

Who do I contact to get more information about MEDGroup occupational health services or to set up an account for services?

 You may contact our Staff at (216) 397-9000 to obtain additional information about our occupational health services or to establish an account with MEDGroup.

 Does my company need to sign a formal contract/agreement to participate in MEDGroup occupational health care services?

 MEDGroup does not require a formal contract or agreement with its occupational health care clients. After fully assessing a company’s occupational health care needs, a MEDGroup representative will create a company protocol outlining the services to be performed as well as reporting instructions. This protocol is periodically reviewed with the company for accuracy.

What is the standard turnaround time for urine drug screens and/or any additional substance abuse testing?

 A typical turnaround time for a negative urine drug screen result is 24-48 hours. A positive urine drug screen results requires an additional 24-48 hours for the Medical Review Officer (MRO) process.

Breath alcohol test results are obtained and reported immediately after testing and/or confirmation occurs.

All hair testing reporting occurs within 48-72 hours after the hair specimen is obtained.

 Do my employees need appointments for work-related physicals, urine drug screens, or work-related injury care?

 No, walk-ins are welcome; however, scheduled appointments are encouraged to expedite the services needed. It is our policy to treat/see scheduled appointments first, although, MEDGroup expects that for initial work-related injuries, employees will be coming to the center(s) unexpectedly and they will be triaged immediately.

Is MEDGroup an Ohio BWC Certified Provider?

 Yes, MEDGroup is an Ohio BWC Certified Provider and we are able to treat any employee in the State of Ohio for a work-related injury.

What should I do if I am injured at work?

 If you are injured at work, after reporting the injury to your employer, treatment should be sought immediately at our location, if the center is closed at the time of your injury, you should seek medical attention from the nearest emergency room. You can then schedule your follow-up appointment, if necessary, with one of our centers.

Who do I contact with billing questions?

 MEDGroup Urgent Care and Occupational Health Clinic

13916 Cedar Rd.

University Heights, OH 44118

Phone: (216) 397-9000

Fax: (216) 397-9005

Open evenings and weekends.

Monday – Friday: 8 a.m. to 9 p.m.

Saturday Only: 9 a.m. to 4 p.m.

Closed major holidays.